If there are no errors, things must start to work properly now. call_match_timing Traces all information which includes seconds pending when a call is offered at a device. All rights reserved. You can modify the trace settings for these files from the Cisco CallManager admin page under trace settings. Check This Out
Run procmon to JGW and turn on the trace as "trace *ROUTE*" (case sensitive). If you add more lines to an device that already exists in the user device list, you need to restart the JGW for the JGW to recognize the new lines. CTI Server and OPC provide mechanisms to clear calls with the debug interface of procmon or opctest . Why Does Cisco Agent Desktop Go into Work State after Finishing a Call and Disconnecting?
Check to see that route requests are being received and labels are returned. Run Script Editor and monitor the script. In order to find the JTAPI Client version, simply type jview CiscoJtapiVersion in a command prompt in the directory \winnt\java\lib on the Cisco CallManager PG. Home Skip to content Skip to footer Worldwide [change] Log In Account Register My Cisco Cisco.com Worldwide Home Products & Services (menu) Support (menu) How to Buy (menu) Training & Events
Usage: rttest /cust ipcc rtsetting.exe GUI tool to change router registry settings. Troubleshoot IVR Service Statistics IVR statistics are important to IPCC service level reports. Change DHCP Option 150 to new IP Address. Finesse Error Code Cti-22 Therefore, some information on how to troubleshoot is included here.
IP IVR can find script. Settings particularly useful for IPCC are: Queuing – for problems dequeuing. The error in the PIM log must indicate a permission error. http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-enterprise/23843-ipcc-trouble.html You can view Cisco JTAPI Client logs when you turn on JTAPI events with jtprefs.exe and restart the IP IVR engine.
Solution This issue can occur when the Unified MA attempts to log in with an LCP that is already in use. Cti Warning The Device Identifier Is Not Valid For agent calls to post routing, use the dialed number plan. Resolve resource issues and restart the directory service, if necessary. First, find the network target ID for the device target in question.
It was still associated even though not in use.2. Make sure all required labels are configured. Cisco Finesse Error Codes PERERR_CM Cisco CallManager generated the error. Ctios Error Codes Perhaps an invalid extension was specified.' 3rd Level Text = '' 10101 PERERR_TELDRIVE_AGENTALREADYLOGGEDOUT 1st Level Text = 'The agent is already LOGGED out' 2nd Level Text = 'An attempt was made
You must verify that the agent uses the correct LCP. his comment is here I removed the old phone from being associated with the PG User account. Try to log in with CTITest. In CRA - Change IP address under Engine Configuration. Finesse Error Code Cti-32
All of the devices used in this document started with a cleared (default) configuration. Check Router Logs for Route Dialogs Use rtsetting.exe to turn on route tracing and check router logs for errors when calls are made to the route point. You can also check for this when you connect to procmon to PIM and run dagent
The trace to getProvider() shows the parameters used to initialize JTAPI. Peripheralerrorcode 12005 As a result, the PIM/OPC/CTI Server logs many errors as unspecified errors. Is a default skill group configured with peripheral number 0 to separate out routed calls from non-routed and outbound calls?
Post Routing Does Not Work Check the Route and Route Script Use the AW Call Tracer tool to verify whether the call gets to the script and the script runs correctly. In order to clear the condition, first attempt to clear the call from the soft phone if the release button is enabled. CTI Server Heartbeat Time Out CTI Server has a configured heartbeat time out. Ctios Failure Code 10 The AVVID DC Directory is the default which is available on the Spirian installation CDs.
JGW Log Indicates Unknown Host The JTAPI GW process cannot resolve the address of the Cisco CallManager. Conferenced Party Cannot Conference in Another Party Cisco CallManager has a limitation that only the conference initiator can add more parties to the conference. Please try the request again. http://allsoftwarereviews.com/error-code/code-errors.php lock_teldrive_instance Traces the lock and unlock for the telephony driver instance.
If errors occur, you can see "ICR_DIALOG_FAIL" messages instead of "ICR_CONNECT" messages. Yes No Feedback Let Us Help Open a Support Case (Requires a Cisco Service Contract) Related Support Community Discussions This Document Applies to These Products Unified Contact Center Enterprise Share Information The default time-out on the PIM is 7 seconds. Enterprise Service Real Time Report 10 makes special use of this data when you add the VRU service(s) and Cisco CallManager PG Service(s) to one or more enterprise peripheral reports.
Refer to the tools section of this document for instructions. After you install the directory server, the installation of the Cisco CallManager configures the directory.