This table shows examples: Error Indicates . . . Events Experts Bureau Events Community Corner Awards & Recognition Behind the Scenes Feedback Forum Cisco Certifications Cisco Press Café Cisco On Demand Support & Downloads Community Resources Security Alerts Security Alerts Refer to Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND) document for additional information on how to size the number of Routes required. This is a serious logic condition and should be reported/resolved. 10002 PERERR_TELDRIVE_ LOCKINSTANCE A logic error occurred prior to Locking the Client Instance. Check This Out
The supervisor's connection is not in the talking state (method "DirectSupervisorBargeIn" class ThreadSuperviseCall). 13121 PERERR_GW_E_THREAD TRANSFERCALL_ ACTIVE_CONN_NOT_TALKING JTAPI Gateway – Error on SUPERVISE operation – Connection not TALKING. However, if the wrapup timer was enabled in the PG configuration and timeout occurs before an agent state is chosen, the agent state automatically changes as follows: If the timeout occurred The Event Viewer is the WebView tool you use to view these event-data messages. Internal or configuration error' 2nd Level Text = 'A device target with the network target ID specified cannot be found.
Got an exception on a call to "consult" (method "CreateConsultCall" in class ThreadEscapeService). 13070 PERERR_GW_E_THREAD ESCAPESERVICE_ EXCEPTION_CONSULT2 JTAPI Gateway – Error on SUPERVISOR (escape) operation. This attempt failed' 3rd Level Text = '' 10102 PERERR_TELDRIVE_AGENTALREADYSIGNEDON 1st Level Text = 'The agent is already LOGGED ON' 2nd Level Text = 'An attempt was made to login an This is a serious logic condition and should be reported/resolved. 10004 PERERR_TELDRIVE_ NOINSTRUMENTFOR EXTENSION The extension number specified is not associated with any known instrument.
Got an exception on a call to "createCall" (method "CreateNewCall" in class ThreadEscapeService). 13072 PERERR_GW_E_THREAD ESCAPESERVICE_ EXCEPTION_CREATECALL2 JTAPI Gateway – Error on SUPERVISOR (escape) operation. It works. Solution 2 Delete this registry key in order to resolve the issue: HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOS_ipba\ CTIOS1\EnterpriseDesktopSettings\All Desktops\IPCCSilentMonitor\Name\Settings StopSMNonACDCall Update CTIOS with Blank Password Problem When you log in to CTIOS with Error 10150 Agent Is Already Logged In PERERR_JTAPPLAY The JTAPI application layer generated the error.
The call specified is not a controlled call. 13091 PERERR_GW_E_THREAD RETRIEVECALL_ EXCEPTION_UNHOLD JTAPI Gateway – Error on RETRIEVE operation – Exception. Ctios Failure Code 10 When you configure the device target, you can specify configuration parameters that represent strings that the device receives during initialization. Description There is no peripheral target available for route%3 for routing client%4. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios9_0/installation/guide/UCCE_BK_C3D5EC47_00_cti-os-system-manager-guide/UCCE_BK_C3D5EC47_00_cti-os-system-manager-guide_chapter_01010.html Events Experts Bureau Events Community Corner Awards & Recognition Behind the Scenes Feedback Forum Cisco Certifications Cisco Press Café Cisco On Demand Support & Downloads Community Resources Security Alerts Security Alerts
lock_jtapi_layer Traces JTAPI layer locks. Finesse Error Code Cti-32 To perform an agent login, the SET_AGENT_STATE_REQ message must contain the actual agent ID value in the AgentID field instead of the dialed number, and the logical workstation number must be While the agent is in the wrapup state, the Ready and NotReady buttons must be enabled. The tool captures first-, second-, and third-level trace messages in detail and indicates which of these processes generates the error: Peripheral Interface Manager (PIM) Java Telephony Application Programming Interface (JTAPI) gateway
The type specified is not TRANSFER or CONFERENCE. 13063 PERERR_GW_E_THREAD CONSULTATIONCALL_ NO_ACTIVE_CONNECTION JTAPI Gateway – Error on CONSULT operation – No Active Connection. imp source Prerequisites Requirements Cisco recommends that you have knowledge of these topics: Troubleshoot and support the Cisco ICM PG Components Used The information in this document is based on these software and Ctios Error Codes This error message is also received: error 10158 An attempt has been made to log in to a device that has unsupported IP addressing mode configured on UCM. Ipcc Error 20999 Callmanager - Unknown Callmanager Failure On Operation No call or agent state information is being received by the Router from this site.
If the Controller wants to drop out of the Conference, they must perform a Transfer between the other two parties so they can continue talking. his comment is here The connection ID in the agent object is invalid (method "BargeInCall" class ThreadSuperviseCall). 13114 PERERR_GW_E_THREAD SUPERVISECALL_ INVALID_AGENT_ CONNECTION2 JTAPI Gateway – Error on SUPERVISE operation – Bad Connection ID. Any help with this is much appreciated. Got an exception on a call to "createCall" (method "CreateBlindConferenceCall" in class ThreadEscapeService). 13074 PERERR_GW_E_THREAD ESCAPESERVICE_ EXCEPTION_GETADDRESS JTAPI Gateway – Error on SUPERVISOR (escape) operation. Cisco Finesse Error Codes
Figure 3 – Configuration Parameters Problem 2 Within the CTIOS client, all of the buttons are greyed out and the login option does not appear. Action Configure an appropriate label for the announcement and update the Central Controller. The routine run in object ThreadConferenceCall got an exception (not of type CiscoJTapiException) on a call to "conference" for the NEW call. 13051 PERERR_GW_E_ THREADCONFERENCECALL_ EXCEPTION_CONFERENCE_HELD JTAPI Gateway – Error on http://allsoftwarereviews.com/error-code/cisco-ipcc-error-13100-jtapi-gateway.php Events are logged to the central database by each component in the Unified ICM system.
The routine run in object ThreadConferenceCall got a null call returned from "createcall". 13049 PERERR_GW_E_THREAD CONFERENCECALL_ EXCEPTION_ADDPARTY JTAPI Gateway – Error on CONFERENCE operation. Cti Warning The Device Identifier Is Not Valid An error response was received for a request issued to the call manager, but no error code could be extracted. Got an exception on a call to "unhold" (method "run" in class ThreadRetrieveCall). 13092 PERERR_GW_E_THREAD SENDDTMF_EXCEPTION_ GENERATEDTMF JTAPI Gateway – Error on SEND DTMF operation – Exception.
Alcatel does not support a second line. Action None, obsolete message EMSG_RTR_ROUTE_ANNOUNCE_INVALID_RC: MessageID=0x0069 RouterErrorCode=105 Message Unable to access announcement%3 (ID%1) from routing client%4 (ID%2). Auto Answer agents must have the phone off the hook or you canno log in to the agent. The Device Identifier Is Not Valid Cti Os The TP Services cannot be locked by the thread because they are already locked.
Solution The agent in this example used EM on IP Communicator along with an IP phone. The connection specified for the HELD call is not in the held state (method "BargInCall" class ThreadSuperviseCall). 13108 PERERR_GW_E_THREAD SUPERVISECALL_ HELD_CONN_NOT_HELD2 JTAPI Gateway – Error on SUPERVISE operation – HELD connection All rights reserved. navigate here If there are multiple instances of symposium PG in the same box, you must set the registry NortelSwapPatchInstalled to 1 for all the PG instances.
Action Configure additional routes for the Translation Route to handle the call volume. If you have a copy of the DEFINITY Technical Reference Manual, you can determine the actual cause of the failure by performing the following steps: Refer to the following table of EMSG_RTR_VRU_NEWCALL_BAD_CUST: MessageID=0x01E7 RouterErrorCode=487 Message A VRU capable call on dialed number%3 from NIC routing client%2 (ID%1) had no associated customer. REQUIRED_WITH_DATA The same as REQUIRED, but the agent must input some data into the Wrapup dialog box before exiting the dialog box and going to a Ready or NotReady state.
Both EAS and non-EAS versions maintain a list of preconfigured agent groups. For example, Agent A calls Agent B. This is documented in Cisco bug ID CSCty89124 (registered customers only) . PERERR_JTCLIENT The JTAPI client generated the error.
This is probably caused by an improper script or a configuration problem. The following tools provide methods for viewing the System Events defined in this document. 1) "Router Log Viewer" tool is an ICM Admin Workstation tool that provides a live stream of Action This error is associated with CCE only and the condition occurs if the SkillGroup node is used in the ScriptEditor and there are NO available agents in the SkillGroup. EMSG_RTR_ROUTE_NO_LABELS_TRAN_RC: MessageID=0x0253 RouterErrorCode=595 Message No peripheral targets for route%3 have valid labels for every routing client targeted by translation route%2 (ID%1).