jtapi_gw_session Traces connection attempts by the JTAPI gateway. DEFINITY ECS events are the same with or without EAS (Expert Agent Selection). This probably indicates a configuration inconsistency. Action Configure additional routes for the Translation Route to handle the call volume. Check This Out
Conference calls can have a maximum of three parties. When this error occurs, the ROUTER did not approve the agent going unavailable. The connection ID in the agent object is invalid (method "BargeInCall" class ThreadSuperviseCall). 13118 PERERR_GW_E_THREAD SUPERVISECALL_ INVALID_SUPERVISOR_ CONNECTION3 JTAPI Gateway – Error on SUPERVISE operation – Invalid Supervisor connection. The agent is trying to make a supervisor assist call but is not a member of a team. 10106 PERERR_TELDRIVE_ AGENTRESERVED Agent is RESERVED – cannot make call.
Action None, obsolete message EMSG_RTR_ROUTE_ANNOUNCE_INVALID_RC: MessageID=0x0069 RouterErrorCode=105 Message Unable to access announcement%3 (ID%1) from routing client%4 (ID%2). This chart lists all the trace bits that the PIM supports and the corresponding keyword. A script attempted to send an enterprise agent call to an agent at a device target which had no label configured for routing client. Description The peripheral to which a translation route is directed is not online.
What does the RouterErrorCode 448 mean? Action Configure the dialed number with the correct Media Routing Domain and update the Central Controller. This is a serious logic condition and should be reported/resolved' 3rd Level Text = '' 10002 PERERR_TELDRIVE_LOCKINSTANCE 1st Level Text = 'A logic error occurred prior to Locking the Client Instance' Router Error Code 66 Single-step/blind transfer or conference is not supported.
Scroll through the information using the Two Left Arrow or the Two Right Arrow buttons under the menu bar to search for other RouterErrorCode. In a regular call transfer, the consult call can be either a CCT call or an agent_inside call. For ICM version 5, SR5 is required. http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-enterprise/26142-error-codes.html Description Attempted to send call to agent%3 (ID%1) on peripheral%4 (ID%2) who has no device target.
Undescribed Error. 20512 PERERR_CM_PROVIDER_ CLOSED CallManager – Undescribed Error. 20513 PERERR_CM_PROTOCOL_ TIMEOUT CallManager – Undescribed Error. 24095 PERERR_CM_GENERAL CallManager – Unknown CallManager Failure on Operation. Routererrorcode=0 The Telephony Driver Layer cannot be locked by the thread because it is already locked. Refer to Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND) document for additional information on how to size the number of Routes required. It includes the following information: A table of call event types that are unavailable for different peripheral types A table of client control requests that are unsupported by different peripheral types
These are used for routing requests and potentially other things. http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-tech-notes-list.html Unified ICM emulates this by automatically creating additional skill groups for these peripheral types. Router Error Code 65 It may be down or the Peripheral Gateway (PG) may not be able to see the peripheral due to communications problems between the ACD and the PG. Router Error Code 0 AGENT_PRECALL_EVENT and AGENT_PRECALL_ABORT_EVENT are particular to IPCC.
Events Experts Bureau Events Community Corner Awards & Recognition Behind the Scenes Feedback Forum Cisco Certifications Cisco Press Café Cisco On Demand Support & Downloads Community Resources Security Alerts Security Alerts http://allsoftwarereviews.com/error-code/cod-error-codes.php Outbound calls require that the CallPlacementType be specified in an outbound request. During the conversation, Agent A must conference consult Agent C. Description The Router received a call route request from routing client%2 with a dialed number%3 that is not configured. Icm Router Error Code 0
It results in the RouterErrorCode 448. CTI OS clients that access a DEFINITY ECS switch are returned an ASAI cause value if a third-party action fails. This would fail. this contact form Peripheral-specific terminology Peripheral-specific terminology Different peripheral manufacturers use different terminology for Unified ICM terms such as agents, skill groups, and services.
Description A script indicated that a label should be returned to routing client%3 for dialed number%4, but no such label is configured. Failed To Produce Route For Dialed Number The ACD gives a NOT_READY state to Unified ICM, but the switch rejects a request to set WalkAway to Not_Ready. Got an exception on a call to "createCall" (method "CreateBlindConferenceCall" in class ThreadEscapeService). 13074 PERERR_GW_E_THREAD ESCAPESERVICE_ EXCEPTION_GETADDRESS JTAPI Gateway – Error on SUPERVISOR (escape) operation.
The following table lists several Unified ICM terms and provides peripheral-specific equivalents. This is set to 60 seconds by default. call_match_timing Traces all information which includes seconds pending when a call is offered at a device. Router Error Code 435 This attempt failed. 10102 PERERR_TELDRIVE_ AGENTALREADYSIGNEDON The agent is already LOGGED ON.
Description No routes were configured for translation route%2. Typically retrying this makes it succeed. 10105 PERERR_TELDRIVE_ AGENTNOTINATEAM Agent is not a TEAM member– cannot make supervisor call. The routine run in object ThreadConferenceCall got an exception (not of type CiscoJTapiException) on a call to "settransfercontroller". 13056 PERERR_GW_E_THREAD CONFERENCECALL_ HELD_CONN_NOT_HELD JTAPI Gateway – Error on CONFERENCE operation – HELD navigate here A CALL_CONNECTION_CLEARED_EVENT may be received with a cause of CEC_REDIRECTED for the following cases: Agent calls a CTI Route Point and call is directed to another resource Agent calls an IVR
To fix this issue, a Spectrum-specific registry key has been added that provides a timeout interval for the Login request. Action The script configuration did not return a result. To end the call, Agent A completes the conference and Agent B completes the transfer. Yes No Feedback Let Us Help Open a Support Case (Requires a Cisco Service Contract) Related Support Community Discussions This Document Applies to These Products Unified Contact Center Enterprise Share Information
If your particular configuration calls for a different value (network response time must be taken into account), change the following registry key to the appropriate value: HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\
Description A call with dialed number%4 and call type%4 triggered the use of script%3, but there was no route configured for this dialed number and call type. Got an exception on a call to "answer" (method "BargeInBlindConferenceCall" in class ThreadSuperviseCall). 13100 PERERR_GW_E_THREAD SUPERVISECALL_ EXCEPTION_CONFERENCE1 JTAPI Gateway – Error on SUPERVISE operation – Exception. Based upon transition rules, the agent cannot go READY. This is a serious logic condition and should be reported/resolved. 10003 PERERR_TELDRIVE_ LOCKTELDRIVELAYER A logic error occurred prior to Locking the Telephony Driver Layer.
Rockwell Spectrum The dialed number is used for AgentID, AgentExtension, and AgentInstrument, except during agent login. EMSG_RTR_DESKLINK_AGENT_NO_DEVTARGET: MessageID=0x1EF RouterErrorCode=495 Message Attempt to send DeviceTargetPreCallInd to peripheral%2 (ID%1) at wrong rev. Held and Retrieved events are only reported on client controlled calls unless you are using Spectrum Release 7.1a or later. The Alert type specified was not CONSULT or BLIND_CONFERENCE. 13080 PERERR_GW_E_THREAD ESCAPESERVICE_ NO_TERMINAL_LIST JTAPI Gateway – Error on SUPERVISOR (escape) operation.
In the MAKE_PREDICTIVE_CALL_REQ message, the AnswerDetectControl1 field must contain the binary value of the Application Bridge AD_PARAM setting, and the AnswerDetectControl2 field must contain the binary value of the Application Bridge EMSG_RTR_CALL_EXCEEDED_QUEUE_LIMIT: MessageID=0x01F3 RouterErrorCode=499 Message Description Call on dialed number%2 (ID%1) terminated for exceeded maximum queue time limit.